Shipping Policy

Shipping Policy for Tenbucksdelivery

Effective Date: 01-07-2025
Business Name: Tenbucksdelivery
Website: www.tenbucksdelivery.ca

1. Overview

At Tenbucksdelivery, we are committed to providing reliable, affordable, and efficient parcel delivery services within Ottawa, Ontario. Our goal is to ensure a seamless delivery experience while maintaining transparency and professionalism.

2. Service Areas

Tenbucksdelivery operates exclusively within Ottawa, divided into five designated zones:

  1. West Zone (Kanata, Stittsville)
    • Kanata: K2K, K2L, K2M, K2T, K2V
    • Stittsville: K2S
  2. East Zone (Orleans)
    • Orleans: K1C, K4A, K4B, K4C
  3. South Zone (Barrhaven, Riverside South, Manotick)
    • Barrhaven: K2J
    • Riverside South: K1V
    • Manotick: K4M
  4. Central Zone (Downtown Ottawa and Surrounding Areas)
    • Downtown Ottawa: K1N, K1P, K1R
    • The Glebe: K1S
    • Centretown: K1R, K2P
    • Sandy Hill: K1N
  5. North Zone (Rockcliffe Park, Vanier)
    • Rockcliffe Park: K1M
    • Vanier: K1L

Note: Deliveries outside of these zones, including to Quebec, are not currently available.

3. Scheduling Deliveries

3.1 Pick-Up Requests:

  • Pick-ups are scheduled within 1–5 business days after booking.
  • Available pick-up hours: 9:00 AM – 5:00 PM on designated zone days.

3.2 Delivery Timelines:

  • Parcels are delivered on the next available delivery day following the pick-up date, depending on the destination zone.

3.3 Address Verification:

  • All pick-up and drop-off addresses must include accurate postal codes to ensure proper zone assignment.

4. Shipping Rates

Our pricing structure is simple and transparent:

  • Under 10kg: $10
  • 10kg – 15kg: $15
  • 15kg – 20kg: $20

Note: Parcels exceeding 20kg will not be accepted.

For multiple parcels:

  • Select the quantity from the dropdown during booking (up to 20 parcels per order).

5. Prohibited Items

Tenbucksdelivery does not handle the following items:

  • Hazardous materials (e.g., flammable liquids, explosives).
  • Illegal substances.
  • Perishable goods.
  • Fragile items without proper packaging.

Important: Please review our full list of prohibited items in the Terms and Conditions.

6. Tracking and Notifications

  • Once a booking is confirmed, customers receive an email with the pick-up and delivery details.
  • Notifications will be sent when:
    1. The parcel is picked up.
    2. The parcel is dispatched for delivery.
    3. The parcel is successfully delivered.

7. Proof of Delivery (POD)

Tenbucksdelivery uses a Proof of Delivery system to ensure transparency. Customers will receive an email confirmation upon delivery, including the recipient’s name and signature (where applicable).

8. Cancellation and Refunds

  • Cancellations must be made at least 24 hours before the scheduled pick-up time.
  • Refunds will be processed within 5–7 business days for eligible cancellations.

Note: If a driver has already been dispatched for pick-up, no refunds will be issued.

9. Lost or Damaged Items

  • Tenbucksdelivery offers a standard replacement fee of $50 for parcels lost or damaged during transit.
  • Customers must report any issues within 48 hours of delivery to be eligible for compensation.

10. Customer Support

For inquiries, issues, or assistance, please contact us:

We strive to respond to all queries within 24 hours.

11. Changes to the Policy

Tenbucksdelivery reserves the right to modify this Shipping Policy at any time. Updates will be posted on our website, and significant changes will be communicated to customers via email.

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